Returns & Refunds

1. Eligibility for Returns We want you to be completely satisfied with your purchase from The Slipper Hut. If you are not happy with your order for any reason, you may be eligible for a return or exchange. Please read the following guidelines to determine if your item qualifies:

  • Unused Condition: The product must be unused, unworn, and in its original condition with all tags attached.

  • Return Period: You must initiate a return request within [number of days] days from the date of delivery.

  • Proof of Purchase: A proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.

2. Non-Returnable Items Certain items are not eligible for return or exchange, including:

  • Personalized or customized items.
  • Items marked as final sale.
  • Products that have been used or damaged after delivery.

3. Return Process To request a return or exchange, please follow these steps:

  • Contact our customer support team at info@theslipperhut.com with your order number and reason for return.

  • Wait for approval and instructions from our team before shipping the item back.

  • Pack the item securely in its original packaging and include any accessories or documentation.

  • Ship the return package to the address provided by our customer support team.

4. Refund Policy Upon receiving and inspecting the returned item, we will process your refund or exchange as follows:

  • Refunds: If your return is approved, we will initiate a refund to your original payment method. Please allow [number of days] days for the refund to be processed and reflected in your account.

  • Exchanges: If you are exchanging an item for a different size or color, we will ship the new item once the return is received and processed.

5. Shipping Costs Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to a product defect, error on our part, or if the item received is different from what was ordered.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work to resolve the issue promptly by offering a replacement, exchange, or refund.

7. Contact Us If you have any questions or need assistance with your return or refund, please contact our customer support team at info@theslipperhut.com. We are here to help ensure a smooth and satisfactory shopping experience.